Cloud Based Telephony Dashboard
NHS England CBT data · October 2025
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Answered-from-inbound rate — % of inbound calls answered by staff Abandon Rate — % of callers who hung up before answer 8am Rush — % of daily calls arriving 08–10am Wait >2min — % of callers waiting over 120 seconds
📋 Board summary
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Recommended operational actions
    📞 Total Contact Demand by Channel
    Channel Share
    ⏰ 8am Morning Rush — All Channels
    📈 Channel Signals

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